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When trying to get a computer of yours fixed or a problem with it resolved, there aren’t a lot of options to choose from in the form of remote support. You can look at the computer warranty or the peripheral in question and call the company up to get the support that way but the technicians are not always trained well and would normally recommend you return the computer for a refund or file for an RMA, a Return Merchandise Authorization, which would allow you to return it for repair or replacement. When specifically looking for remote support we don’t recommend straying too far as the risk of getting caught in a scam goes higher and higher.
While a lot of companies outsource their remote support to other countries like India including Microsoft, Amazon, Google, Dell, and HP, it doesn’t help that most of the scams come from call centers located off coastal lines. If you want to have your computer repaired or looked at locally in Palm Desert then you have the option of going to one of the large retail chain stores like Best Buy, or to a local computer repair business like Desert Computer
Agents
at
(760)
760-4096
. At Desert Computer
Agents
we have the best of both worlds where we can schedule an in-person appointment or a remote session and you’ll always have a local technician to help you out.
At Desert Computer Agents we have the best of both worlds where we can schedule an in- person appointment or a remote session and you’ll always have a local technician to help you out. We focus on providing affordable, quality technical service to help you get your computer back up and running.
Problems with Hardware
Hardware problems are quite varied, and if one component starts to malfunction or fails, there is a high likelihood that your computer will not even power on. If the computer does manage to power on, your experience will not be the same as a fully functioning computer. In this way, a computer is a lot like a car. If you are overdue for an oil change, your engine can suffer from problems like overheating, a loss of power, or even damage to the engine that can lead to an expensive overhaul.
Have you ever attempted on your computer and it fails to boot up, no matter whether you unplugged and plugged the computer back in, or kept pressing the power button? In such a case scenario, the failure for your computer to power on can likely be due to a hardware problem, though, if you have a virus that overwrote the BIOS, your computer will not boot up no matter how much you try to get it to do so. In this section of the article, we will go over some common hardware-related computer problems that could be causing your computer to not turn on, or perform inefficiently.
Power Supply Unit
One of the first things to take a look at, if you are using a desktop computer, is the Power Supply Unit, or PSU. The PSU, as the name implies, provides power to your computer. If there is no power, there is no powering up. If you are using a laptop, check the battery. If your laptop’s battery is entirely depleted (can no longer charge and hold a charge), did you know that you can use the AC power? That means you can still turn your laptop on if you plug in the charger and plug the charger into an electrical outlet. If your PSU or battery are no longer working, in this case, especially with a desktop computer, they will need to be replaced.
Ventilation
Aside from the PSU, is your computer well-ventilated? If you are using a desktop PC or laptop, are your vents clogged with dust? Are the computer fans working? The Central Processing Unit’s (CPU’s) fan is especially important. This fan keeps the CPU at operational temperature.
Thermal Paste
Another mention with the CPU to consider, is the thermal paste. Thermal paste is applied on top of the CPU, before the heatsink (what appears to be a slotted cube) and/or CPU fan is affixed on top. If the thermal paste is not properly applied, needs a re-application, or does not have any coating of thermal paste, not only will the BIOS kick in and power the PC off (a safety mechanism), but you run the risk of damaging the CPU. For a laptop, the CPU fan will, over time, wear out as well; typically, the bearings in laptop fans will last anywhere from three to five years or more, depending on the fan brand/vendor.
Cable Management
Are there any loose cables? Loose cables will generally apply to desktop computers. You can check to see if all cables are connected snugly, such as the power cable to the PSU, but also internal cables. It is imperative when you are investigating the inside of your PC that you make sure that the computer is not only off, but that it is unplugged from any power source.
RAM
RAM, or Random Access Memory sticks is another consideration to be made. If the RAM sticks are improperly inserted into the RAM module slot, there will be issues with launching programs, for one. However, if RAM is incorrectly installed or is misaligned in the modules, you likely will not be able to boot into the operating system. The reason for this is because RAM not only holds the operating system, but when a program is launched, the program instructions are sent to the RAM, which then launches the program’s data from the HDD/SSD (Cambridge GCSE Computing Online).
If you look for a computer repair shop near me, you can have a technician examine (and test) your RAM if you are not comfortable doing so. Observing the RAM sticks, to determine if they are properly inserted, is something you can do yourself, though this is easier with a desktop. With a desktop, you simply need to open the case (after you have turned the power off and unplugged the computer) and look at the RAM. Is the RAM firmly inserted into the RAM module? Gently press down on the RAM until you hear a click to double check. For those who have a laptop computer, it is often best for a trained computer repair technician to open the laptop and examine the RAM, unless you are knowledgeable with opening a laptop computer and examining the RAM for yourself.
HDD
A harddrive, or HDD, that experiences a mechanical failure may also be cause of a computer not booting up. While many computers in the modern era make use of SSDs, or Solid State Disks, which are a form of flash memory, there is often still the inclusion of a HDD. With that said, often, the operating system will be installed on the SSD for faster boot times, and SSDs are designed to last for many years due to the fact there are no moving mechanical parts.
If the computer you are using does not have a SSD and only a HDD, or if there is a SSD and the operating system is installed on the HDD and the HDD is corrupted or has failed, this can be the cause of the computer failing to boot into the operating system.
When you are looking for computer repair shops near me, you can find a replacement HDD, if the HDD has failed. If the HDD has corrupted sectors, you may be able to fix the problem by following these steps:
1) Hold down the Shift key and ‘R’ at the same time, This will open the ‘Run’ dialog box.
2) Type in, without quotations, ‘chkdsk /r’ (Singh, 2022). This command will scan the HDD to check for bad sectors, and will attempt to repair the bad sectors.
Problems with Software
When you encounter an issue with software, the most common problem is a slowdown of the program you are using. However, there are many other issues that can arise with software. Some additional problems can include a program that will not start or the inability to install a program. This section will provide information on some common problems with software and how to fix them.
Program Won’t Start
For a program that will not start, or launch, the issue could be as simple as running the program in compatibility mode. Windows can run older programs in a compatible Windows shell. To run a program in compatibility mode:
1) Right-click on the program you want to run. This will open a submenu.
2) Look for the option ‘Properties,’ and click on it.
3) In the dialog that opens, you will see a tab labeled ‘Compatibility’. Click on this tab.
4) Choose the option ‘Run compatibility troubleshooter’. Windows will examine the program to determine what the most compatible Windows shell is, and will recommend that you select the applicable option (Microsoft Support, n.d.-c).
If, after choosing a compatibility option, the program still will not launch, you can try to repair the program. Repairing the program will replace missing associative components that the program needs to run. This can include .DLL files or other vital program code. To repair the program that will not launch, perform the following steps:
1) Click on the Windows ‘Start’ icon, then ‘Settings,’ ‘Apps and features’.
2) Look through the list of programs or search for the program in the search box located at the top right of the ‘Apps and features’ dialog box.
3) Click on the option labeled ‘Advanced options,’ and then select ‘Repair’. Windows will then attempt to repair the program. If the ‘Advanced options’ link is not available, you can click on ‘Reset,’ instead (Microsoft Support, n.d.-c). Windows will attempt to reset the program to its initial state.
Program Will Not Install
A program might not install for many different reasons. Often, the reason a program will not install is because there are corrupted registry keys, the software is not compatible with Windows, or the program is already installed. Typically, an error dialog box will appear with information on why the program will not install, and this error will sometimes be accompanied with an alphanumeric code. You can search this alphanumeric code using your favorite search engine, or you can use Windows’ Program Install and Uninstall troubleshooter to run diagnostics.
● Download Microsoft Windows’ Program Install and Uninstall troubleshooter from here.
● Click on ‘Run’ or Open’ when the file is downloading, or has finished downloading (Microsoft, n.d.). The program troubleshooter will run and analyze the barriers present, leading to the software not installing.
Common areas that the Install and Uninstall troubleshooter will address includes corrupt registry keys, either on 64-bit operating systems, or registry keys that are preventing the program from updating data, the prevention of a program from installing, or the prevention of updating a program. Likewise, as the name of the tool implies, if there are issues with uninstalling a program, the tool will also address the underlying issue (Microsoft, n.d.).
Program Is Slow
If the program you are using is suffering from a performance issue, there are some basic steps you can take to remedy the sluggish performance.
- Restart your computer. Restarting your computer is one of the first steps you should take. By restarting your computer, you allow the RAM to be reset, as during the restart process, the RAM cache and any running processes are refreshed. Sometimes, a program might be attempting to update or a buffer overflow occurs, whereby the computer becomes soft-locked, and at times, hard-locked where the computer freezes up.
- Verify free storage. Storage space is also used as RAM cache when the hardware RAM becomes full. If there is lacking free storage, this can cause slow performance not only for the program, but the entire operating system. You may use Microsoft’s Disk Cleanup tool to assist in removing old and/or junk files. To do this, perform the following steps:
1) Type in the Windows search bar, ‘disk cleanup,’ without the comma and quotations. The program utility Disk Cleanup will populate in the list; click on it.
2) Look for the tab labeled ‘Files to delete,’ and click on it. Here you will see different temporary files and other files taking up space that you may delete.
3) Place a tick in the box next to the files you want to delete and click on ‘OK’ to delete the files (Microsoft Support, n.d.-a).
- If your PC is still low, Windows provides many other tips for increasing the performance of your computer, overall, which will also aid in improving the performance of the program you are using.
Do I Need to Upgrade?
Over time, a computer will naturally become slower due to advances in software, and existing hardware can only achieve a certain level of performance. Another important consideration to be made when determining whether to upgrade my PC, is that older computers are more prone to vulnerabilities through exploits. Finally, when asking yourself if you need a computer upgrade, you will need to ask yourself what you use your computer for. You can run a benchmark test on your PC at User Benchmark. This test will tell you where your computer stands, when ranked against other computers, and likewise, will give you information about estimated performance in different areas of computing, such as desktop use, workstation use, and gaming use.
Benchmark Test
To test your PC to help you determine the answer to the question "What to upgrade in my PC?," you can visit User Benchmark to perform a benchmark analysis. Once you have navigated to User Benchmark, there is a free program that the site offers, called UserBenchmark Speed Test. Once downloaded and installed, you can place check marks in each box next to the components you want to test performance on. Next, click on ‘Run,’ and the program will test the performance on your CPU, your storage drive, graphics card (either a discrete or integrated graphics chipset), memory (i.e., RAM), and USB drive speeds (UserBenchmark, n.d.). Based on the performance results of your hardware, this will indicate whether it may be time for you to upgrade your PC. Likewise, for outdated computer systems, especially those running older versions of Windows, it is in your best interest to update for security reasons.
How Do I Recover My Data?
So you accidentally deleted a file, permanently, meaning you emptied the Recycle Bin, or perhaps you experienced a problem with your storage device where data has become corrupted. Your next step is probably to type into a search engine "data recover".
In order to recover data that has been deleted from the Recycle Bin, there are some steps that you can take, which can include the use of a data recovery software to recover data from hard drive locations. There are many file recovery freeware programs, and this section will explain how to use a program to recover deleted files, in addition to taking advantage of cloud saving, if you have cloud data backup.
1. Navigate to WinfrGUI FREE and download the WinfrGUI program. Once downloaded, you will be presented with two scan options⸺quick scan and deep scan.
2. Follow the on-screen prompts to recover lost files.
● WinfrGUI Free allows you to recover various files, from .zip archives, to media files, and office files (WinfrGUI, 2022). It is important to note that not all files may be recoverable.
● If you have a cloud backup of your data, you can restore files to your physical storage media, whether an internal/external HDD/SSD, or a thumb drive.
- The data recovery process with cloud backups will vary, depending on what service you use. However, the steps to recover data are largely the same: log in to the cloud backup service, and then download the selected files you need onto your physical storage media.
Sources
Aker, A. P. (2017). Computer hardware repairs and maintenance. National Judicial Institute. Retrieved April 28, 2023, from
National Judicial Institute
.
Baylor.edu. (n.d.). Troubleshooting common computer problems. Retrieved May 12, 2023, from
Baylor.edu.
.
Cambridge GCSE Computing Online. (n.d.). How RAM affects performance. Retrieved May 5, 2023, from
Singh, A. (2022, July 19). Fix a hard disk problem is preventing windows from starting. Technical Blog. Retrieved May 5, 2023, from https://www.softwarepro.org/blog/fix- a-hard-disk-problem-is-preventing-windows-from-starting/
Microsoft. (n.d.). Fix problems that block programs from being installed or removed. https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from
being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d Microsoft Support. (n.d.-a). Disk cleanup in Windows. https://support.microsoft.com/en - us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68
Microsoft Support. (n.d.-b). Make older apps or programs compatible with Windows. https://support.microsoft.com/en-us/windows/make-older-apps-or-programs - compatible-with-windows-783d6dd7-b439-bdb0-0490- 54eea0f45938#ID0EBH=Windows_10
Microsoft Support. (n.d.-c). Repair apps and programs in Windows. https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in - windows-e90eefe4-d0a2-7c1b-dd59-949a9030f317
UserBenchmark. (n.d.). Test, fix and upgrade your PC’s performance.
https://www.userbenchmark.com/page/guide
WinfrGUI. (2022, June 27). Free windows file recovery software. https://www.winfr.org/
