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Support {at} DesertComputerAgents [dot] com

Desert Computer Agents

We are here to help! If you're in need of computer support our agents are on staff and ready to assist you with your computer support needs!

We know how nerve-wracking it can be when a deadline is running near, face computer issues, and are in need of help. When you're in a pinch we here at Desert Computer have the ability to deliver support over the Phone, Internet and on-site to meet your urgent needs! Enjoy a little article on how our computer support in the industry has evolved over the many years leading to our now current advancement of remote support.

The Evolution of Computer Support

According to the U.S. Department of Labor Bureau of Labor Statistics, between the years 1990 and 1997, the percentage of households that owned computers sharply increased from 15 percent to 35 percent. The introduction of Graphical User Interfaces (GUIs) made computer operations more accessible to the average individual by lessening the learning curve required to operate a computer. Computers were quickly replacing typewriters but they were still unfamiliar to the general population.

With a typewriter, the average user was usually able to be self-serviced by the operator. Because typewriters are fairly simple machines, the problems were often able to be easily diagnosed, understood, and fixed, while computers were far more complex. Hardware and software working together added a new dimension to operating problems and the average person was rarely equipped with the knowledge and experience to diagnose, let alone fix, issues that arose.

If a problem couldn’t be fixed by simply restarting the computer, a computer technician would need to be consulted. Often, a large yellow phonebook would have to be hauled out to try to find a local IT technician to take a look at it. Once a technician was found, they would need to be scheduled to physically come to the computer or the heavy machine would need to be hauled into a shop. This process took time and a fairly simple issue could require days to complete the steps to get the machine operational again. Fast forward thirty years. As of 2016, 89% of households own a computer. Dozens of operating systems have come and gone. No longer are computers bulky and plugged into giant CRT monitors. Your mouse no longer has a wire tail and actual roller balls. You might not even use a mouse at all with touchscreen and voice-activated technology. Information is now stored in a cloud, not on floppy discs, CDs, or memory sticks.

Computers and Computer Support have significantly evolved and receiving help with operating issues can be easier than ordering a pizza. With just a quick Google search, resources are available to quickly and easily resolve any issue or answer any technical questions you might have. Today, you don’t even have to leave your home or even have a technician physically examine your PC to resolve a large number of issues. Screen-sharing and remote access technology allow both you and your technician the freedom to quickly resolve issues anywhere and anytime.

Need Computer Support? Give Desert Computer Agents a try!

If you are in need of computer support you can always give us a call at (760) 760-4096 or send us an e-mail at Support@desertcomputeragents [dot] com.

Consultations are free and easy over the phone. We provide in-person and remote support appointments within 48 hours to ensure quick, convenient, and responsive results for you or your business!

1. Bureau of Labor Statistics. (1999, March). Computer Ownership Up Sharply in the 1990s. U.S. Department of Labor. SRC
2. Ryan, Camille. (2018, August). Computer and Internet Use in the United States: 2016. SRC